FAQs

Shipping
We endeavour to ship orders either the day of purchase or next business day.

Within Australia, we offer free express shipping on orders over $100. And flat rate $7.95 & express $9.95 shipping for orders under $100. All orders are sent via Australia Post & tracking is provided.

For overseas shipping prices can vary. We charge $19.95 for New Zealand, $39.95 for USA & $60 for the rest of the world. Feel free to ask us for a shipping quote for all other countries.

Refunds 

If you are not happy with your purchase or it has been damaged in transit, we are happy to offer a refund. However, you will be responsible for posting the items back to us. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We do not refund postage costs unless items are damaged. If you would like a refund due to a change of mind, only the cost of the items will be refunded and not the postage. 
Refunds will be processed as soon as possible after receiving the returned items and a credit will automatically be applied to your original method of payment. 

If your item doesn't arrive to you, and it has been marked as "Delivered" by the Australia Post tracking services, we take no responsibility and it is up to the buyer, to investigate this matter with Australia Post. We do not offer refund for orders that are marked "Delivered" by Australia Post and are claimed to have not been delivered. 

Shipping Refunded Items
To return your product, you should mail your product to: 

4 Jingara Ct, 

Karana Downs

QLD 4306

It is advised that you consider using a tracking shipping service or purchase shipping insurance when returning your items. We don’t guarantee that we will receive your returned item without having tracking information provided to us.

Our Address
We are an online only store based in Brisbane, Australia. We do not have a physical shop front and we do not allow customers to come to our premises to shop. However, we are always happy to provide more photos or video of anything that you would like to purchase, simply contact us via our Facebook page or email sales@crystalvisions.net.au

Information on Crystals and How to Use Them
For more information on crystals and how to use them, please visit our Blog