FAQs

About Us

At Crystal Visions Store we specialise in beautiful, high quality, hand picked crystals. We are really passionate about sharing the beauty, healing powers and life-enhancing energy of crystals with others. We are a small, family run business. A husband and wife team, Shae and Carla. We live with our two cheeky boys on the banks of the beautiful Brisbane River. We are so grateful to be able to do the work we do. 

All our crystals are ethically mined and sourced from an approved seller who supports fair trade. Our supplier's purchase manager travels all around the world to make sure that no children are being employed and the workers are paid reasonably. I believe that how crystals are sourced, handled, stored and shipped affects their energy, so these are things we are mindful of. All of our crystals are cleansed before being put up for sale. Our customers can rest assured that all our crystals are treated with the highest respect and care.

We are also passionate about protecting the environment, so we use recycled packaging where ever possible when sending our crystals and do our best to re-use, re-cycle and re-purpose as much as we can. We also use things like recycled paper and packaging materials, compostable postbags and biodegradable bubble wrap when posting our crystals. We want to leave a beautiful, healthy planet for our children and all future generations to enjoy. 



Shipping


We endeavour to ship orders either the day of purchase or next business day.

Within Australia, we offer free express shipping on orders over $100. And flat rate $7.95 & express $9.95 shipping for orders under $100. All orders are sent via Australia Post & tracking is provided.

For overseas shipping prices can vary. We charge $19.95 for New Zealand, $39.95 for USA & $60 for the rest of the world. Feel free to ask us for a shipping quote for all other countries.



Refunds 

If you are not happy with your purchase or it has been damaged in transit, we are happy to offer a refund. However, you will be responsible for posting the items back to us. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We do not refund postage costs unless items are damaged. If you would like a refund due to a change of mind, only the cost of the items will be refunded and not the postage. 
Refunds will be processed as soon as possible after receiving the returned items and a credit will automatically be applied to your original method of payment. 

If your item doesn't arrive to you, and it has been marked as "Delivered" by the Australia Post tracking services, we take no responsibility and it is up to the buyer, to investigate this matter with Australia Post. We do not offer refund for orders that are marked "Delivered" by Australia Post and are claimed to have not been delivered. 



Shipping Refunded Items


To return your product, you should mail your product to: 

4 Jingara Ct, 

Karana Downs

QLD 4306

It is advised that you consider using a tracking shipping service or purchase shipping insurance when returning your items. We don’t guarantee that we will receive your returned item without having tracking information provided to us.



Our Address


We are an online only store based in Brisbane, Australia. We do not have a physical shop front and we do not allow customers to come to our premises to shop. However, we are always happy to provide more photos or video of anything that you would like to purchase, simply contact us via our Facebook page or email sales@crystalvisions.net.au



Information on Crystals and How to Use Them

For more information on crystals and how to use them, please visit our Blog 



Charities We Support and Encourage You to Support If You Can 

We use the profits from our business to support our family and the following charities.

Rafiki Mwema - https://rafikimwema.com

The Nature Conservancy - https://www.natureaustralia.org.au/

Lifeline - https://www.lifeline.org.au/

Goodna Street Life - https://goodnastreetlife.org.au

Amnesty International - https://www.amnesty.org.au/

The Rainforest Trust - https://www.rainforesttrust.org/

Melanoma Institute Australia - https://www.melanoma.org.au