Crystal Visions acknowledges the Yuggera people, Traditional Custodians of the land on which we operate from, and we pay our respects to their Elders past and present.
At Crystal Visions Store we specialise in beautiful, high quality, hand picked crystals. We are really passionate about sharing the beauty, healing powers and life-enhancing energy of crystals with others. We are a small, family run business. A husband and wife team, Shae and Carla. We live with our two cheeky boys in Mount Crosby, Australia. We are so grateful to be able to do the work we do. Carla is a Crystal Witch, Certified Crystal Healer, Author & Intuitive Reader and Shae is a Graphic Design Artist, Photographer & ""tech head"". Everything is done in-house and by us. We believe in small business and we feel this allows us to give the very best personalized service, as you are always dealing with an Owner of the business - someone who is very invested and truly cares.
All our crystals are ethically sourced from an approved seller who supports fair trade. Our supplier's purchase manager travels all around the world to make sure that no children are being employed and the workers are paid reasonably. I believe that how crystals are sourced, handled, stored and shipped affects their energy, so these are things we are mindful of. All of our crystals are cleansed before being put up for sale. Our customers can rest assured that all our crystals are treated with the highest respect and care.
We are an online only store based in Brisbane, Australia. We do not have a physical shop front and we do not allow customers to come to our premises to shop. However, we are always happy to provide more photos or video of anything that you would like to purchase, simply contact us via our Facebook page or email firstname.lastname@example.org
We are also passionate about protecting the environment, so we use recycled packaging where ever possible when sending our crystals and do our best to re-use, re-cycle and re-purpose as much as we can. We also use things like recycled paper and packaging materials, compostable post bags and biodegradable bubble wrap when posting our crystals. If you do happen to receive ""normal"" bubble wrap, this is because we are re-using what we have been sent from a supplier. We want to leave a beautiful, healthy planet for our children and all future generations to enjoy. If you do receive an order with normal bubble wrap, it will be because we have re-used it from something we have been sent. We encourage all our customers to try to re-use or re-cycle any packaging sent to them. If you are not able to re-use, re-cycle or compost what you are sent, you are welcome to send it back to us to be use again.
Orders are posted Monday through to Thursday but not on Fridays. We are a small business, just a husband & wife team, but 99% of the time your order will be processed and posted within 2 business days - often even on the day of purchase. Shipping times vary depending on where in the world you are, but if you are in a rush for your order, be sure to let us know when ordering.
Currently, due to Covid19, we have experiencing some delays with international shipping. We do provide tracking for all orders and once they are posted, we do not have any control over how long they take to get to you if you are overseas unfortunately. Post within Australia has not been affected too much, we are seeing some Express services take an extra day at times.
Within Australia, we offer Free Standard Shipping on orders over $100. There is a flat rate for orders under $100 of $7.95. Express is $9.95 regardless of spend. All orders are sent via Australia Post & tracking is provided.
For overseas shipping prices can vary. We charge $14.95 for New Zealand, $24.95 for USA ( $39.95 for express) & $60 for the rest of the world. Feel free to ask us for a shipping quote for all other countries. Unfortunately, postage from Australia is quite expensive as we are remote, so usually the cost is more than what we charge you, but if your postage costs less than what you have paid, we will refunded the difference.
We offer a variety of payments options including Afterpay, Zippay, Zipmoney, Humm, Paypal, Sezzle, Apple Pay, Shopify Pay, American Express, Visa, Mastercard & Bank Transfer. If you would like to pay via Bank Transfer, please contact us to find out how at email@example.com
If you are not happy with your purchase or it has been damaged in transit, we are always happy to offer a refund within 30 days of purchase. We believe its important that your new crystals resonate with you. However, you will be responsible for posting the items back to us and any costs associated. We may ask you to provide a photo of the product, in some circumstances. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We do not refund postage costs for a change of mind. Refunds will be processed as soon as possible after receiving the returned items and a credit will automatically be applied to your original method of payment.
If your item doesn't arrive to you, and it has been marked as "Delivered" by the Australia Post tracking services, we take no responsibility and it is up to the buyer to investigate this matter with Australia Post. We do not offer refund for orders that are marked "Delivered" by Australia Post and are claimed to have not been delivered. In this instance, it is considered a theft and police should be contacted regarding your mail being stolen.
To return your product, you should mail your product to:
315 George Holt Drive
It is advised that you consider using a tracking shipping service or purchase shipping insurance when returning your items. We don’t guarantee that we will receive your returned item without having tracking information provided to us.
We use a percentage the profits from our business to support the following charities.
Rafiki Mwema - https://rafikimwema.com
Meninadança - https://www.meninadanca.org/
The Nature Conservancy - https://www.natureaustralia.org.au/
Lifeline - https://www.lifeline.org.au/
Melanoma Institute Australia - https://www.melanoma.org.au
Mount Crosby, QLD, Australia