FAQ

Contact Us

The best way to contact us is via our facebook page > https://www.facebook.com/CrystalVisionsStoreYou can also email > sales@crystalvisions.net.au
Or call > 0460720437

About Us

At Crystal Visions Store we specialise in beautiful, high quality, hand picked crystals. We are really passionate about sharing the beauty, healing powers and life-enhancing energy of crystals with others. We are a small, family run business. A husband and wife team, Shae and Carla. We live with our two cheeky boys in Mount Crosby, Australia. We are so grateful to be able to do the work we do.

All our crystals are ethically mined and sourced from an approved seller who supports fair trade. Our supplier's purchase manager travels all around the world to make sure that no children are being employed and the workers are paid reasonably. I believe that how crystals are sourced, handled, stored and shipped affects their energy, so these are things we are mindful of. All of our crystals are cleansed before being put up for sale. Our customers can rest assured that all our crystals are treated with the highest respect and care.

We are also passionate about protecting the environment, so we use recycled packaging where ever possible when sending our crystals and do our best to re-use, re-cycle and re-purpose as much as we can. We also use things like recycled paper and packaging materials, compostable postbags and biodegradable bubble wrap when posting our crystals. We want to leave a beautiful, healthy planet for our children and all future generations to enjoy. If you do receive an order with normal bubblewrpa, it will be because we have re-used it from something we have been sent. We encourage all our customers to try to re-use or re-cycle any packaging sent to them.

We are an online only store based in Brisbane, Australia. We do not have a physical shop front and we do not allow customers to come to our premises to shop. However, we are always happy to provide more photos or video of anything that you would like to purchase, simply contact us via our Facebook page or email sales@crystalvisions.net.au

Packaging

We are also passionate about protecting the environment, so we use recycled packaging where ever possible when sending our crystals and do our best to re-use, re-cycle and re-purpose as much as we can. We also use things like recycled paper and packaging materials, compostable postbags and biodegradable bubble wrap when posting our crystals. If you do happen to receive ""normal"" bubblewarp, this is because we are re-using what we have been sent from a supplier. We want to leave a beautiful, healthy planet for our children and all future generations to enjoy. If you do receive an order with normal bubblewrpa, it will be because we have re-used it from something we have been sent. We encourage all our customers to try to re-use or re-cycle any packaging sent to them. If you are not able to re-use, re-cycle or compost what you are sent, you are welcome to send it back to us to be use again.

Shipping

 We endeavour to ship orders either the day of purchase or next business day. There will sometimes we exceptions to this, as we are a small business ( just a husband & wife team), but 99% of the time your order will be processed and posted within 2 business days. Shipping times vary depending on where in the world you are. Cuirrently, due to Covid19, we have experiencing some delays with international shipping. We do provide tracking for all orders and once they are posted, we do not have any control over how long they take to get to you if you are overseas unfortunately. Post within Australia has not been affected too much, we are seeing some Express services take an extra day at times.

Within Australia, we offer free express shipping on orders over $150. And flat rate $7.95 & express $9.95 shipping for orders under $150. All orders are sent via Australia Post & tracking is provided.

For overseas shipping prices can vary. We charge $19.95 for New Zealand, $39.95 for USA & $60 for the rest of the world. Feel free to ask us for a shipping quote for all other countries.

Payment Methods

We offer a variety of payments options including Afterpay, Zippay, Zipmeony, Humm, Paypal, Sezzle, Apple Pay, Shopify Pay, American Express, Visa, Mastercard & Bank Transfer. If you would like to pay via Bank Transfer, please contact us to find out how at admin@crystalvisions.net.au

Refund Policy

If you are not happy with your purchase or it has been damaged in transit, we are always happy to offer a refund. We believe its important that your new crystals resonate with you. However, you will be responsible for posting the items back to us and any costs associated. We may ask you to provide a photo of the product, in some circumstances. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We do not refund postage costs. Refunds will be processed as soon as possible after receiving the returned items and a credit will automatically be applied to your original method of payment.

If your item doesn't arrive to you, and it has been marked as "Delivered" by the Australia Post tracking services, we take no responsibility and it is up to the buyer to investigate this matter with Australia Post. We do not offer refund for orders that are marked "Delivered" by Australia Post and are claimed to have not been delivered. In this instance, it is considered a theft and police should be contacted regarding your mail being stolen.

To return your product, you should mail your product to:

315 George Holt Drive

Mount Crosby

QLD 4306

It is advised that you consider using a tracking shipping service or purchase shipping insurance when returning your items. We don’t guarantee that we will receive your returned item without having tracking information provided to us.

Charities We Support and Encourage You to Support If You Can 

We use a perentage the profits from our business to support the following charities.

Rafiki Mwema - https://rafikimwema.com

Meninadança - https://www.meninadanca.org/

The Nature Conservancy - https://www.natureaustralia.org.au/

Lifeline - https://www.lifeline.org.au/

Amnesty International - https://www.amnesty.org.au/

The Rainforest Trust -
https://www.rainforesttrust.org/

Melanoma Institute Australia - https://www.melanoma.org.au

For more information on crystals and how to use them, please visit our Blog 

 

Phone: 0460720437

admin@crystalvisions.net.au

Mount Crosby, QLD, Australia