Question 1

SHIPPING

Accepted Answer

Orders are posted Monday through to Friday and we pride ourselves on a fast turnaround. We are a small business, just a husband & wife team, but 99% of the time your order will be processed and posted within 2 business days - often even on the day of purchase when possible. However, this may vary during peak times like during a sale. Shipping times vary depending on where in the world you are, but if you are in a rush for your order, be sure to let us know when ordering. We will always do our best to get your order to you ASAP.  Within Australia, we offer Free Standard Shipping on orders over $99. There is a flat rate for orders under $99 of $8.95. Express is $12.95 regardless of spend. All orders are sent via Australia Post & tracking is provided.  For overseas shipping prices can vary. We charge $14.95 for New Zealand, $24.95 for USA ( $39.95 for express) & $60 for the rest of the world. Feel free to ask us for a shipping quote for all other countries. Unfortunately, postage from Australia is quite expensive as we are remote, so usually the cost is more than what we charge you, but if your postage costs less than what you have paid, we will refunded the difference.

Question 2

REFUND POLICY

Accepted Answer

If you are not happy with your purchase or it has been damaged in transit, we are always happy to offer a refund if you contact us within 7 days of receiving your order or within 30 days for faulty items. We believe its important that your new crystals resonate with you. However, you will be responsible for posting the items back to us and any costs associated. We may ask you to provide a photo of the product, in some circumstances. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We do not refund postage costs unless the only item purchased was damaged or faulty. Refunds will be processed as soon as possible after receiving the returned items and a credit will automatically be applied to your original method of payment.  If your item doesn

Question 3

ABOUT US

Accepted Answer

At Crystal Visions Store we specialise in beautiful, high quality, hand picked crystals. We are really passionate about sharing the beauty, healing powers and life-enhancing energy of crystals with others. We are a small, family run business. A husband and wife team, Shae and Carla. We live with our two cheeky boys in Mount Crosby, Australia. We are so grateful to be able to do the work we do. Carla is a Crystal Witch & Certified Crystal Healer, and Shae is a Graphic Design Artist, Photographer &

Question 4

PACKAGING

Accepted Answer

We are also passionate about protecting the environment, so we use recycled packaging where ever possible when sending our crystals and do our best to re-use, re-cycle and re-purpose as much as we can. We also use things like recycled paper and packaging materials, compostable post bags and biodegradable bubble wrap when posting our crystals. If you do happen to receive

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